In February 2019’s newsletter
Tanner Wortham introduces the concept of heuristics for agility. In a complex world, Tanner explains how they can help determine what to do next when.
Many organisations embarking on an enterprise-wide transformation to agile working struggle to sustain or scale the benefits they initially achieve. JCURV explains how the journey towards agility is a marathon, not a sprint, and it requires continued commitment, at all levels of the organisation, to ensure agile ways of working stick.
Jose Casal explains that with knowledge work, variability is inherent. Therefore, although we should strive to make work items small, that doesn’t mean all items must be the same size.
Courtesy of The Corporate Rebels, there another article from Bjarte Bogsnes, the man behind Beyond Budgeting. In this month’s piece, Bjarte unpicks the traditionally distant relationship between HR and Finance. He describes an alternative relationship where together they can address aspects of performance, people and leadership.
Bernhard Sterchi explains that in order to outperform with customer service, it’s not through standards, but through exceptional and extraordinary acts in specific contexts. Using stories from the luxury hospitality industry, Bernhard describes the main traits as cultural. He explains how such a culture of excellence can be encouraged to emerge.